Privacy Policy 

Our Commitment to You 

​​Adroit Technologies Ltd.​ core business is providing Data, Networking, Voice, Cloud, and Managed IT Services, cyber security and such other products and services that ​Adroit Technologies Ltd.​ may provide from time to time. ​Adroit Technologies Ltd.​ has always been and will continue to be committed to protecting Personal Information. ​Adroit Technologies Ltd.​ has established its Privacy Policy using the ten principles set out in the National Standard of Canada entitled Model Code for the Protection of Personal Information.  

These ten principles are the following: 

• Being accountable 
• Identifying the purposes for Personal Information collection 
• Obtaining Consent 
• Limiting the collection of Personal Information 
• Limiting the use, disclosure and retention of Personal Information 
• Keeping Personal Information accurate 
• Safeguarding Personal Information 
• Being open about policies and procedures 
• Providing access to Personal Information 
• Challenging Compliance 

​​Adroit Technologies Ltd.​ relies on these ten principles to protect the Personal Information collected from its Customers, Employees, its Applications, and Web Site Users. ​Adroit Technologies Ltd.​ has established its Privacy Policy in accordance with The Personal Information Protection and Electronic Documents Act (“PIPEDA”). 

Definitions 

See Definitions 

Frequently Asked Questions 

What type of Personal Information does ​Adroit Technologies Ltd.​ collect? 

​​Adroit Technologies Ltd.​ will collect information about you when you apply for any of ​Adroit Technologies Ltd.​ products and/or services, and as part of your use of those products and/or services. The type of information we collect varies based on the product or service you have requested. The Personal Information most often collected and maintained in a Customer file may include (but is not limited to) name, address for service, mailing address, phone number(s), a piece of acceptable identification, alternate contact information, banking information for payment, non-​Adroit Technologies Ltd.​ email address (i.e. if you are an eBill user or if you are a ​Adroit Technologies Ltd.​ customer subscribing to one of our newsletters), credit card information for payment, credit rating/score, and your product/service usage data. 

The Personal Information most often collected and maintained in an Employee or applicant for employment file may include, as appropriate, (but is not limited to) Business Contact Information, home address, home phone number(s), emergency contact information, date of birth, Social Insurance Number, banking information, past employment information, resumes, reference letters, earnings information, performance reviews/letters, dependent and beneficiary information. 

The Personal Information most often collected in relation with Web Site Users may include (but is not limited to) name, phone number, and email address. 

Why does ​Adroit Technologies Ltd.​ collect and use Personal Information? 

​​Adroit Technologies Ltd.​ collects and uses Customer’s Personal Information for the following purposes, to: 

• establish and maintain a responsible commercial relationship with you; 

• for research and statistical purpose, to understand your needs as a Customer and your eligibility for products and services; 

• recommend products, services and opportunities to its Customers; 

• provide information to you about developments and new products; 

• develop, enhance, and market products and services and/or provide products and services to its Customers; 

• process billing and collection of the fees for the Adroit Technologies products and services you have purchased and/or subscribe to; 

• perform or order credit checks; 

• deliver its products and/or services to its Customers, including providing you with the programming content corresponding to your location; 

• provide customer support; and 

• meet ​Adroit Technologies Ltd.​ legal and regulatory requirements. 

​​Adroit Technologies Ltd.​ collects Web Site User’s Personal Information for purposes generally identified on the ​Adroit Technologies Ltd.​ website at the time of collection. These purposes may include to: 

• send you information, updates you’ve requested, or answer your questions; 
• register your participation to a contest; and 
• register you in an encrypted secure zone. 

When ​Adroit Technologies Ltd.​ chooses to use Personal Information for a purpose not previously identified, ​Adroit Technologies Ltd.​ will identify the new use. Unless such new use is required or permitted by law, in accordance with PIPEDA, the consent of the Customer, Employee or Web Site User is required before the Personal Information can be used for that new purpose. 

Use of Cookies: During a Web Site User’s interaction with one of ​Adroit Technologies Ltd.​ websites, ​Adroit Technologies Ltd.​ may use a browser feature called a “cookie” to collect information anonymously and track user patterns on ​Adroit Technologies Ltd.​ websites. A cookie is a small text file containing a unique identification number that identifies a Web Site User’s browser – but not the Web Site User personally – to ​Adroit Technologies Ltd.​ computers, each time a Web Site User visits one of the ​Adroit Technologies Ltd.​ websites using cookies. Cookies tell ​Adroit Technologies Ltd.​ which pages of its websites are visited and how many people visited each web page. This helps ​Adroit Technologies Ltd.​ to enhance the on-line experience of visitors to the ​Adroit Technologies Ltd.​ websites. Cookies also serve to identify your computer so that your preferences can be saved for future visits, and ​Adroit Technologies Ltd.​ works with third parties that use these cookies to help us with such traffic management, research, and analytics. 

The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on ​Adroit Technologies Ltd.​ websites. 

How does ​Adroit Technologies Ltd.​ obtain your consent? 

Consent is generally required for the collection of Personal Information and the subsequent use or disclosure of the Personal Information. Consent can be either express or implied. The form of consent sought by ​Adroit Technologies Ltd.​ may vary, depending upon the circumstances and the type of Personal Information. In determining the form of consent to use, ​Adroit Technologies Ltd.​ considers the sensitivity of the information and your reasonable expectation, so that you understand the nature, purpose, and consequences of the collection, use and/or disclosure of Personal Information. ​Adroit Technologies Ltd.​ generally seeks express consent when the Personal Information is likely to be considered sensitive. Implied consent is typically appropriate when the Personal Information is less sensitive. 

Business Contact Information can be used by ​Adroit Technologies Ltd.​ without consent solely for facilitating communication between ​Adroit Technologies Ltd.​ and an employee, in relation to his/her employment, business, or profession. 

In addition, in exceptional circumstances, as permitted by law, ​Adroit Technologies Ltd.​ may collect, use, and/or disclose Personal Information without a Customer’s, Employee’s or Web Site User’s knowledge or consent. 

Consent may be obtained in any one of the following ways: 

• an application form may be used to seek consent, collect Personal Information, and inform the Customer of the use that will be made of the Personal Information. By completing and signing the form, the Customer is giving consent to the collection and the specified uses; 
• a check-off box may be used to allow the Customer to request that their names and addresses are not given to other organizations. Customers who do not check the box are assumed to consent to the transfer of their information to third parties; 
• orally when information is collected over the telephone; or 
• at the time, a Customer uses a product or service. 
• In general, the use of products and services by a Customer, or a Web Site User’s use of ​Adroit Technologies Ltd.​ websites, or the acceptance of employment or benefits by an Employee, will constitute implied consent required by ​Adroit Technologies Ltd.​ to collect, use and/or disclose Personal Information for the purposes identified in this Privacy Policy. 

Consent may be withdrawn by Customers, Employees and Web Site Users at any time, subject to legal or contractual restrictions and upon providing ​Adroit Technologies Ltd.​ reasonable notice. If you wish to withdraw your consent to certain collection, retention, use or disclosure of Personal Information, please contact ​Adroit Technologies Ltd.​ at ​office@nullatws.ca​.  

Please note that if you refuse or withdraw your consent, we may not be able to provide you with a product or service. We will explain the impact on you at the time, to help you with your decision. 

When and how does ​Adroit Technologies Ltd.​ disclose Personal Information? 

Internally, only ​Adroit Technologies Ltd.​ Employees with a business need to know, or whose duties reasonably so require, are granted access to Personal Information of ​Adroit Technologies Ltd.​ Customers, Web Site Users, and Employees. 

​​Adroit Technologies Ltd.​ may disclose Customer’s Personal Information to: 

• third parties who are acting on ​Adroit Technologies Ltd.​ behalf as our agents, suppliers, or service Providers who are subject to confidentiality requirements; 
• a company who will be involved in supplying the Customer with communications or communications directory-related products and/or services; 
• a company or individual who is acting on ​Adroit Technologies Ltd.​ behalf for the development, enhancement, promotion, marketing, sale, or provision of any of ​Adroit Technologies Ltd.​ current products and/or services or for any new products and/or services of ​Adroit Technologies Ltd.​, including authorized resellers and sales agents, etc. subject to confidentiality requirements; 
• in conjunction with special offers or programs to program partners, or third-party agents responsible for administering such offers or programs. Any such disclosure is made on a confidential basis; 
• an agent used by Adroit Technologies to evaluate the Customer’s credit worthiness or to collect the Customer’s account; 
• a credit reporting agency; and 
• a third party, where the Customer has given ​Adroit Technologies Ltd.​ consent to such disclosure or if disclosure is permitted or required by law, in accordance with PIPEDA. 

​​Adroit Technologies Ltd.​ may disclose Employees’ Personal Information to: 

Disclosure of Personal Information to government organizations, including law enforcement agencies: 

​​Adroit Technologies Ltd.​ may receive requests from government organizations, including law enforcement agencies. A team of experts individually and carefully vets these requests. ​Adroit Technologies Ltd.​ will only disclose Personal Information in response to these requests when permitted by law, in accordance with PIPEDA. 

Who does ​Adroit Technologies Ltd.​ share Personal information with? 

​​Adroit Technologies Ltd.​ does not sell Personal Information about its Customers, Employees and/or Web Site Users. ​Adroit Technologies Ltd.​ may share Customers’ Personal Information with its partners, associates and third-party service. In such cases, the relationship with the partner, associate or third party is governed by strict confidentiality standards and policies to ensure the Customer’s Personal Information is secure and treated in accordance with PIPEDA and with the utmost care and respect. 

Except as required or permitted by law, when disclosure is made to a third-party other than an ​Adroit Technologies Ltd.​ associate or affiliate, or a third-party service Provider, the consent of the individual shall be obtained and reasonable steps shall be taken to ensure that any such third party has Personal Information privacy procedures and policies in place that are comparable to those implemented by ​Adroit Technologies Ltd.​. Such third parties are provided only with such information as is necessary for the circumstances. Personal Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality. 

If a third-party Service Provider is in a foreign country, Customer and Employee Personal Information may be processed and stored in such other foreign country. In such circumstances, the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever ​Adroit Technologies Ltd.​ engages a third-party service Provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation. 

How does ​Adroit Technologies Ltd.​ safeguard your Personal Information? 

The nature of the safeguards varies depending on the sensitivity of the Personal Information, the scope of the Personal Information, and the method of storage of that information. More sensitive types of Personal Information will be safeguarded by a higher level of protection. 

We maintain reasonable administrative, technical, and organizational safeguards designed to protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal data that we collect from you. We restrict access to personal data collected about you to our employees, contractors, and certain third-party service Providers as discussed above. Please note, however, that no website or storage mechanism, including the Services, can guarantee 100% security. 

Generally, we store your personal data for as long as required to provide the Services to you, and when you cancel your account, we take reasonable steps to delete your personal data within a reasonable period of time. Sometimes, we may retain your information for a period of time after account cancellation to allow you to efficiently reinstate your Services account, if you so choose. We also may retain certain personal data after you cancel your account to the extent necessary to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection and prevention, and for our tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law. 

How do I access ​Adroit Technologies Ltd.​ policies and procedures? 

​​Adroit Technologies Ltd.​ makes available to Customers, Employees and Web Site Users specific information about its policies and procedures relating to the management of Personal Information, on our corporate and community websites. 

​​Adroit Technologies Ltd.​ is open about its policies and procedures with respect to the management of Personal Information. Customers, Employees, and Web Site Users can inquire about ​Adroit Technologies Ltd.​ privacy policies and procedures at a minimal or at no cost and without unreasonable efforts on their part. This information is available to Customers and Web Site users by writing to ​Adroit Technologies Ltd.​, to the attention of the Chief Privacy Officer at​1000-235 1st Ave. Kamloops BC, V2C 3J4​, and to Employees by writing to the attention of the HR Department at ​1000-235 1st Ave. Kamloops BC, V2C 3J4​. 

How do I access my Personal Information? 

You may access and correct your Personal Information held by ​Adroit Technologies Ltd.​ by submitting a request in writing to ​Adroit Technologies Ltd.​ Chief Privacy Officer at ​1000-235 1st Ave. Kamloops BC, V2C 3J4​. A response will be mailed to the address on your account or file. 

​​Adroit Technologies Ltd.​ will respond to a Customer’s, Employee’s, or Web Site User’s request within a reasonable period of time and at minimal or at no cost. 

In certain circumstances, ​Adroit Technologies Ltd.​ may not be able to provide access to all the Personal Information it holds, for example, when the disclosure would reveal confidential business information; if solicitor-client privilege protects the Personal Information, or if the Personal Information was collected during an inquiry into a breach of contract or violation of a federal or provincial law. 

How can I challenge compliance and offer suggestions? 

A Customer, Employee, or Web Site User of ​Adroit Technologies Ltd.​ may direct any questions or inquiries with respect to the privacy principles outlined above or about ​Adroit Technologies Ltd.​ privacy practices described in its Privacy Policy to ​office@nullatws.ca​ or to ​Adroit Technologies Ltd.​ Chief Privacy Officer at: 

​​(250) 828-1198 ​ 

​​1000-235 1st Ave. Kamloops BC, V2C 3J4​ 

​​Adroit Technologies Ltd.​ will investigate all complaints and respond to all questions asked by its Customers, its Employees and/or Web Site Users. If a complaint is found to be justified, ​Adroit Technologies Ltd.​ will respond appropriately to resolve the complaint, which may include amending its policies and procedures. 

If Customers, Employees, or Web Site Users are not satisfied with ​Adroit Technologies Ltd.​ response, they may contact the Office of the Privacy Commissioner of Canada, at: 

Toll-free: 1-800-282-1376 
Phone: (613) 995-8210 
Fax: (613) 947-6850 

Mailing Address: 

Office of the Privacy Commissioner of Canada 
30 Victoria Street 
Gatineau, Quebec 
K1A 1H3 

Your Role in Protecting Your Personal Information: 

Please remember that ​Adroit Technologies Ltd.​ Privacy Policy and our use of your Personal Information only applies to the information you provide. We caution that if you disclose Personal Information or personally sensitive data through use of the Internet such as through chat rooms, communities, bulletin boards or other public online forums, this information is not collected by or for ​Adroit Technologies Ltd.​ but may be collected and used by other persons or companies over which ​Adroit Technologies Ltd.​ has no control. It is your responsibility to review the privacy statements of any person or company to whom you choose to link, from or using any ​Adroit Technologies Ltd.​ Internet services. ​Adroit Technologies Ltd.​ is not responsible for privacy statements, privacy compliance or other content of any website not owned or managed by ​Adroit Technologies Ltd.​ or ​Adroit Technologies Ltd.​ group of companies. 

​​Adroit Technologies Ltd.​ does its best to protect and safeguard Personal Information and we believe there are safeguards you should take as well. Do not share your Personal Information such as bank card numbers, credit card numbers, associated pin numbers or Social Insurance numbers unless you clearly understand the purpose of the request and you know with whom you are dealing. Do not keep sensitive Personal Information in your email inbox or on Webmail. 

Provide ​Adroit Technologies Ltd.​ with one acceptable piece of identification, pin number or passphrase, that will be kept in your Customer account, so we can identify you when you call ​Adroit Technologies Ltd.​. If you are asked to assign passwords to connect you to your Personal Information, you should use a combination of letters (upper and lowercases), numbers and symbols and do not use words that can be easily associated with you (example: do not use the name of a family member or pet). We also suggest you change your password regularly. If you are suspicious of any telephone, mail or email promotional campaigns or you suspect fraudulent activity, please contact us at office@nullatws.ca to verify that the campaign is a legitimate ​Adroit Technologies Ltd.​ activity. 

Updating this Privacy Policy 

Any changes to ​Adroit Technologies Ltd.​ Privacy Policy shall be acknowledged in this Privacy Policy in a timely manner. ​Adroit Technologies Ltd.​ may modify or remove portions of this Privacy Policy when it feels it is necessary and appropriate. 

If we modify this Privacy Policy, we will post the updated version via our Services. It is your responsibility to periodically review this Policy, and you are bound by any changes to it by using our Services or continuing to affiliate with us after such changes have been posted.